Your right to cancel an online order
For most online artwork orders, you can cancel within 14 days after the day you receive the goods. You do not need to give a reason. After telling us you are cancelling, you have a further 14 days to send the goods back.
How to cancel and return an order
Email info@mizunaart.com or write to Lukas Roe trading as Mizuna Art, 6 South Road, Baldock, SG7 6BY, Hertfordshire, United Kingdom. You can use the model cancellation form below, but you do not have to: any clear statement that you want to cancel is enough. Please send the goods back to the same address within 14 days after telling us. Keep proof of postage.
Return postage and refunds
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we tell you otherwise before you order. You may handle the artwork as you would in a shop to check it. If it is handled beyond that, we may reduce the refund to reflect any loss in value. We will refund the price and any standard delivery charge you paid, using the original payment method unless you agree otherwise. We may wait to refund until the goods are back with us or you provide evidence that you sent them, whichever happens first. We will make the refund within 14 days of that point.
Gift exchanges
Gift purchases have an additional 30-day exchange window when the artwork is returned in its original condition and packaging. Contact us before returning a gift so we can arrange the exchange. This voluntary exchange offer does not limit or replace statutory cancellation or faulty-goods rights.
If an artwork arrives damaged or is faulty
Under our Arrival Promise, an artwork that arrives damaged will be replaced free of charge, and you do not need to return the damaged artwork. This promise is additional to your statutory rights. Depending on the circumstances, the law may also give you rights to reject faulty goods for a refund, or to a repair, replacement or other remedy. Contact us and we will explain the options for your order.
Model cancellation form
To: Lukas Roe trading as Mizuna Art, 6 South Road, Baldock, SG7 6BY, Hertfordshire, United Kingdom. Email: info@mizunaart.com.
I/We* give notice that I/We* cancel my/our* contract for the sale of the following goods: [describe the goods].
Ordered on*/received on*: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s) (only if this form is sent on paper): [signature].
Date: [date].
*Delete as appropriate.
Questions
For help with a cancellation, exchange or damage replacement, email info@mizunaart.com or call 07709 789402. Please include your order number if you have one.